Website Privacy Policy

Effective date: April 2023
Last updated: September 2025

Cortney Harden, LCSW (“we,” “us,” or “our”) is committed to protecting the privacy of clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use our services.

 

Important: This Policy covers our website and general business operations. It is not your HIPAA Notice of Privacy Practices (NPP). If you become a client, our uses and disclosures of Protected Health Information are governed by HIPAA and our NPP, which we provide during intake.

Information we collect

We may collect information in the following categories:

Directly from you

• Contact details. Name, email address, phone number, mailing address.

• Messages and form submissions. Appointment requests, questions, and other communications.

• Scheduling and service preferences. Availability, areas of interest, and goals.

• Payment details. Limited billing information needed to process payments. We use third-party processors and do not store full card numbers on our servers.

Automatically from your device

• Usage data. IP address, device and browser type, pages viewed, time on page, referring URLs.

• Cookies and similar technologies. Pixels, tags, and local storage used for site functionality and analytics. See “Cookies and tracking” below.

From service providers

• Appointment, telehealth, payment, hosting, and analytics vendors may provide us operational data related to your interactions with their tools.

Clinical information

• If you become a client, clinical information and any health history you share are treated as Protected Health Information under HIPAA and governed by our NPP, not this website policy.

How we use information

We use personal information to:

• Provide, personalize, and improve services.

• Schedule visits, manage accounts, and communicate about appointments and administrative matters.

• Process payments and send invoices or receipts.

• Respond to inquiries and provide customer support.

• Operate, secure, and analyze our website’s performance.

• Comply with legal, regulatory, and ethical obligations.

Cookies and tracking

We use cookies and similar technologies to run the site and understand how it is used. Categories include:

• Strictly necessary cookies for core features such as page navigation and security.

• Performance and analytics cookies to measure traffic and usage patterns.

You can control cookies through your browser settings. If you disable cookies, some features may not work as intended. At this time we do not respond to “Do Not Track” signals.

Disclosure of personal information

We may disclose personal information:

• To service providers that perform services for us, such as website hosting, scheduling, telehealth platforms, email, payment processing, and analytics. They are contractually required to protect your information and use it only for our purposes.

• As required by law. For example, to comply with subpoenas, court orders, or lawful requests from government authorities.

• Business transfers. If we undergo a merger, acquisition, or asset transfer, information may be transferred as part of that transaction.

We do not sell or share personal information for cross-context behavioral advertising as defined under California law.

Communications by email or text

If you contact us by email, contact form, or text message, understand that these channels may have privacy and security risks. Please avoid sending highly sensitive information through unsecured channels. Once you are an established client, we will follow the communication preferences you select in your intake forms.

Data security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we discover a security incident that affects your information, we will notify you as required by law.

Data retention

We retain personal information for as long as needed to provide services, operate the website, comply with our legal and ethical obligations, resolve disputes, and enforce agreements. Clinical records have separate retention schedules under professional and state rules.

Children’s privacy

This website is intended for individuals 13 years of age and older. We do not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided information to us, contact us and we will delete it.

California privacy notice (CPRA)

If you are a California resident, you have the rights described below with respect to personal information collected on our website and in our business operations that is not Protected Health Information under HIPAA.

Categories collected in the last 12 months

• Identifiers such as name, email address, phone number, IP address.

• Internet or network activity such as browsing history on our site and interactions with pages or forms.

• Professional or employment information if you include it in communications.

• Geolocation derived from IP address at a general level.

Purposes for collection

See “How we use information” above.

Disclosures

We disclose personal information to service providers for business purposes such as hosting, analytics, scheduling, telehealth, and payments. We do not sell or share personal information for cross-context behavioral advertising.

Your CPRA rights

• Right to know what personal information we collect, use, and disclose.

• Right to access and right to delete certain personal information, subject to legal exceptions.

• Right to correct inaccurate personal information.

• Right to limit use of sensitive personal information where applicable.

• Right to opt out of sale or sharing. We do not sell or share personal information as defined by CPRA.

• Non-discrimination for exercising your rights.

How to exercise your rights

Email info@livealigned.co or call (707) 484-2822 with “California Privacy Request” in the subject line. We will verify your identity before acting on a request. You may designate an authorized agent to submit a request on your behalf, subject to verification.

Third-party websites

Our website may link to third-party sites or tools. Their privacy practices are their own. Review their policies because we do not control them.

Changes to this Privacy Policy

We may update this Policy from time to time. The “Last updated” date will reflect the most recent changes. Your continued use of the website after an update means you accept the revised Policy.

Contact us

Questions or requests about this Privacy Policy or our privacy practices:

Cortney Harden, LCSW
info@livealigned.co
(707) 484-2822